Bilingual Customer Service / Account Coordinator

Responsibilities

• Ensure accurate and timely order and credit note entry
• Prepare/check invoices and bills of lading for outgoing shipments
• Monitor high priority orders to ensure timely and complete delivery
• Act as a co-coordinator between sales and logistics, as well as other departments as needed (credit,
  production, planning, etc.)
• Work with buyers and Key Account Manager to arrange that back orders are created when necessary.
• Investigate short shipment fines as necessary for the credit department.
• Work very closely with the shipping department.
• Accurately process large amounts of data when necessary.
• Coordinate with courier companies to ensure that purchase orders are delivered on time.
• Develop and maintain strong positive relationships and rapport with all key customers.
• Establish and adhere to customer call cycle for all assigned accounts to obtain orders.
• Deliver against KPI objectives as devised and communicated by Manager.
• Support new product launches through effective communication.
• Effectively track customer performance, relative to volume and assortment and provide regular feed- back on issues and opportunities.
• Respond to customer inquiries and requests.
• Perform other duties as required.
• Internal and external customer satisfaction; achievement of KPI objectives
• Ability to be resourceful and operate independently in the completion of all tasks
• Must be a self starter
• Strong attention to detail and accuracy
• Good problem solving skills
• Professional, well spoken telephone manner
• Comfortable in a fast past environment
• Knowledge of order process for customer base;
• Understanding of supply chain management an asset