Details
Description
Our client (an industrial manufacturer) is seeking to fill the position of “Bilingual CSR/Order Desk”. This is a multi function role that requires an individual to work with a number of different departments within the company. This role is responsible for receiving and processing orders, credits and escalations in a timely and efficient manner. The role must maintain good customer relations by telephone and e-mail communicating order information, handling customer complaints, and processing expedites. Full time in office permanent role. Salary: 55K + up to 15K bonus, paid quarterly. Mon-Fri: 8:30-5:00pm. Benefits: Yes, full benefits after 3 months . Great work environment and growth opportunities!
Responsibilities
- Process Orders in French and English, Expedites and all other customer requests accurately with a high attention to detail in a timely manner.
- Consistently organize workload to ensure high priority and rush items are prioritized.
- Work well with other team members and departments to ensure customer receive the best service possible at every point.
- Effectively manage orders (phone, EDI, email) daily.
- Deal with customer issues, concerns and complaints in a timely and efficient manner.
- Supply tracking information on shipments as customer requires.
- Co-ordinate rush orders as required with Production and Shipping.
- Assist Inside Sales to expedite orders as necessary with Production.
- Issue Return Good Authorizations to determine quality issues, relay findings to customer, and process next step accordingly.
Qualifications
- Exceptional interpersonal and communication skills in both English & French, be able to present the company in a professional manner and provide excellent written reports.
- 2-3 years of Order Desk experience is a must.
- Ideally must have a great mechanical aptitude.
- Organization skills with attention to detail.
- Good math and problem solving ability.
- Be personally motivated and able to provide creative thought.
- Minimum of High School graduation.
- Strong computer skills with ability to use Microsoft software (Excel, Word, etc.).
- Excellent verbal, written and listening skills.
- Take ownership of all opportunities, challenges, and mistakes.
- A willingness to identify personal strengths and weaknesses and accept training, coaching, and criticism. Commit to a personal plan of development as necessary.
- Able to handle a high pressure call center environment where constant multi-tasking and prioritizing of daily work is essential.
- A positive and friendly phone manner is critical.
- A high level of empathy is required to identify customer concerns and convert them into a positive experience.
- Ability to gain customer trust and keep it