Details
Description
Join a leading global distributor as a Bilingual Customer Service Representative in Newmarket! In this full-time, permanent role, you will manage orders through the ERP system, assist customers via phone and ensure exceptional service. If you are detail-oriented and passionate about customer satisfaction, apply today! Hours Monday - Friday (regular). Salary: 50K - 55K with up to 5K annual bonus, full benefits after 3 months, RRSPs, 3 weeks vacation. This position is 4 days in Office, 1 day work from home. Fantastic, supportive and collaborative work environment with strong opportunities for growth!
Responsibilities
- Manage established customer relationships in a fast pace environment by providing accurate and reliable information on products, pricing & programs in a professional manner.
- Objectively listen to, understand, and represent customer feedback while acknowledging commitments made to customers, both internal and external.
- Proactively communicate order status to customers, working closely with internal supporting departments
- Handle multiple tasks in a high call/systems volume environment while maintaining composure and flexibility using organizational and analytical skills (average 70+ calls per day).
- Make outbound sales calls to promote and support sales, assess customers needs, while building a strong relationship.
- Process transactions (quotes, orders, returns) and various inquiries using a real-time order ship and bill system while on the phone with customer.
- Provide reliable information to customers on order, products, company using a variety of available resources including vendors’ website, schematic software programs & technical manuals.
- Assist/train customers on how to use technology available to research product and manuals.
- Available to work from the office during regular business hours Monday-Friday.
Qualifications
- Minimum 1 year related experience with a medium sized company
- Bilingual (French/English)
- Post-Secondary Education (1-2 years, diploma not required)
- Microsoft Excel and Office proficiency required
- Previous parts experience would be an asset
- Mechanical experience preferred but not required
- Experience working with an ERP system preferred
- Ability to communicate (verbally and in writing) effectively and professionally with all levels of internal and external business contacts
- Listening skills
- Creative thinking, decision making and problem-solving skills.
- Confidence, patience, politeness, tact and diplomacy
- An ability to work well under pressure
- A commitment to improve your own customer service skills